Terms of service

The following terms govern the access, viewing or use by you (hereinafter referred to as the “User”, “You” or “Your”) of www.thegoodloom.com (hereinafter referred to as the “Website”).

The Website is owned and operated by GoCoop Solutions and Services Private Limited, an Indian company with its office at 222, Sri Krishna, 5th Cross, 18th Main, 6th Block, Koramangala, Bangalore – 560095, India (“GoCoop Solutions and Services").

By accepting the terms herein, or by accessing, viewing or using the Website, You agree to be bound by these Terms of Use and they constitute your binding legal obligations towards GoCoop Solutions and Services.

The Terms of Use may be modified (including suspension, cancellation, discontinuance of any feature of the Website) at any time by GoCoop Solutions and Services by posting the changes on the Website and You agree that it shall be Your responsibility to ascertain the changes to the Terms of Use by visiting the Terms of Use. Any modified terms shall be applicable to Your use of the Website without need for any further consent.

If You do not agree to the Terms of Use, You should not access, view or use the Website.

1. Definitions

(a) Privacy policy shall mean the privacy policy available at www.thegoodloom.com.

(b) User or You or Your, shall include any individual or legal entity who is registered as a User in accordance with these Buyer Terms of Use and its representatives who use the Website.

(c) User Information shall mean any information provided by the User including name, nationality, date of birth, telephone number, email address, physical address and the like.

(d) Website shall mean www.thegoodloom.com.

(e) Buyer Terms of Use shall mean the terms of use contained herein.

2. Website Access and User Registration

(a) General:

i. You agree and understand that this Website and the contents are intended for people who are of the age of 18 years or above or otherwise competent to contract. You hereby represent that You are 18 years of age or above and competent to contract.

ii. You understand that for the purpose of effectively using the Website You will be required to provide accurate information including User Information.

iii. You represent that You have all rights required to provide the information that You provide to the Website, including the User Information and represent that it is true and accurate.

iv. If You register as a legal entity, You represent that You are duly authorized by such legal entity to register and accept the Terms of Use and bind such legal entity to these Buyer Terms of Use.

v. All User Information will be used and processed in accordance with these Buyer Terms of Use and the Privacy Policy. You agree that You have read and understood the Privacy Policy.

vi. You will have to register with the Website by providing personal details requested for the purpose of registration and analytics. You hereby grant GoCoop Solutions and Services the right to use this information for the furtherance of this agreement and for the purposes of data collection, analytics and storage.

(b) You will be solely responsible for maintaining the confidentiality of the password and agree that the password is intended for use solely by You. You agree and undertake to access the Website only using Your username and password.

(d) You will be solely responsible for Your acts on the Website including those conducted under the username assigned to You.

(e) You understand and agree that GoCoop Solutions and Services may, in its sole discretion, terminate Your access to the Website without notice and You waive any right to claim access to the Website or any other claim that You may have. Any data of Your usage may be retained or deleted at GoCoop Solutions and Services’ sole discretion.

(f) You agree that the User Information uploaded can be used and viewed by other third parties who access the Website.

3. Permitted Uses

(a) The Website is an eCommerce platform to market and sell handmade and handcrafted apparels, accessories and other home furnishing and décor products.

(b) For wholesale or bulk enquiries You will be guided to contact the seller(s) outside of the Website.

(c) Registration on the Website by Users is free of charge. GoCoop Solutions and Services reserves the right to charge for usage of specific features of the Website with prior intimation.

(d) You agree that You will use the Website in accordance with these Buyer Terms of Use.

(e) You will use the Website and any information available in accordance with all applicable laws and regulations.

(f) These Terms of Use are in addition to any other agreement(s) you may have with GoCoop Solutions and Services.

4. Prohibited Use

In relation to the use and access of the Website its content and features, You agree and undertake not to:

(a) re-sell the usage or services of the Website;

(b) upload, transmit or publish any information on behalf of a third party, including any User Information of any person other than You, and more specifically, You will not impersonate another person;

(c) upload, transmit or publish any information or material which is grossly harmful, false, misleading, abusive, harassing, bigoted, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

(d) create user accounts by automated means or under false or fraudulent pretenses;

(e) take any action that imposes, or may impose an unreasonable or disproportionately large load on GoCoop Solutions and Services IT infrastructure;

(f) use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the Website;

(g) upload, transmit or publish any information or material which may harm minors in any way;

(h) violate or invade the privacy of any person;

(i) upload, transmit or publish any viruses or other malware, to corrupt, interrupt, limit, destroy or otherwise impact the Website, GoCoop Solutions and Services’ computer systems, or the computer systems of other Users or third party systems;

(j) upload transmit or publish anything which You do not have the rights to or any material which infringes the intellectual property rights (in whatever form) of any third party;

(k) deceive or mislead the other users of the Website about the origin of the messages you post or communicate any information which is grossly offensive or menacing in nature;

(l) access the Website in any unauthorized manner, including by hacking or using log-in credentials of any other User;

(m) use the Website for any unauthorized marketing purposes or for sending any unsolicited materials or spamming;

(n) do any acts that threaten the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

5. Intellectual Property

You agree and understand that:

(a) the contents of the Website including but not limited to the information, logos, designs, databases, arrangement of databases, user interfaces, response formats, software, audio, pictures, logos, icons, are the sole property of GoCoop Solutions and Services or its licensors. All intellectual property in and to the Website and its contents and functionalities shall vest solely with GoCoop Solutions and Services or its licensors.

(b) Save for the limited right to access and use the Website in accordance with the Buyer Terms of Use, on a non-exclusive and non-transferable basis, there are no other rights being granted to You in the Website or any of the contents and functionalities.

(c) To the extent required, You grant to GoCoop Solutions and Services a non-exclusive, royalty free, worldwide, transferrable, sub-licensable right to host, display, demonstrate, publicly perform, use, reproduce, format, and distribute any materials, trademarks, trade names and other forms of Your intellectual property which You have provided to GoCoop Solutions and Services (including the Website).

(d) You have no right to make any copies of the whole or part of the Website or any of the contents therein.

(e) You have no rights to remove, modify (including removing any copyright notices or proprietary markings) any part of the Website save for any User Information that belongs to You.

(f) You have no right to use any search mechanisms other than that provided on the Website and You will not use any web-crawler or any data harvesting tools to harvest data of any sort from the Website.

6. Disclaimers regarding the Website

(a) You agree and understand that the Website is eCommerce platform for handmade and handcrafted products. Further, you understand and agree that it is at your own discretion and based on your judgment that you transact on the Website.

(b) GoCoop Solutions and Services does not represent in any manner that:

i. the Website will be available at all times and will operate error free or that there will be uninterrupted access and service;

ii. the integrity of the information on the Website or information You upload will be maintained;

iii. it endorses any of the views of any of the users who may have posted contents;

iv. it has verified or guarantees the credit worthiness, quality of services or representations made by any user of the Website;

v. it has screened or verified any of the information posted herein;

vi. the Website or any content is free from viruses or other malware;

vii. it does not assure accuracy of the information on, or error free functioning of, the other websites the link to which may be available on the Website.

(d) You expressly release GoCoop Solutions and Services and where applicable its director, officers and representatives from any cost, damage, liability or other consequence of any Use of the Website by you or the actions of the Users of the Website.

(e) Subject to applicable laws, GoCoop Solutions and Services hereby disclaims all warranties, whether express or implied, in relation to the Website, its contents and functionalities, including but not limited to warranties of merchantability or fitness for a particular purpose. Where applicable laws do not permit the disclaimer of warranties to the extent detailed above, the said warranties are disclaimed to the maximum limit permitted by applicable law.

(f) GoCoop Solutions and Services reserves the right to remove any contents on the Website.

(g) The Website may contain links to third party websites. GoCoop Solutions and Services has no control over and shall not be responsible in any manner for the contents of these third party websites and if You should choose to use the link to view the third party websites, You choose to do so at Your own risk. GoCoop Solutions and Services does not endorse the contents nor in any manner represent the accuracy or correctness of information on such third party websites. By using the Website, you expressly relieve GoCoop Solutions and Services from liability arising from Your use of any third party website. GoCoop Solutions and Services encourages you to be aware when you move out of the Website to read the terms and conditions and privacy policy of other websites that you visit. GoCoop Solutions and Services will not be a party to, or in any way be responsible for any transactions concerning products or services made available from such third parties or for any content or information presented in connection with any such products or services.

7. On-line Payments

If You choose to make payment online You shall be bound by the terms and conditions of the third party payment gateway service provider. GoCoop Solutions and Services shall not be liable for any acts or omission of the third party payment gateway service provider.

8. Return/ Refund Policy

Please refer to the return and refund policy on the Website.

9. Indemnity

You agree to indemnify and hold harmless, GoCoop Solutions and Services, its directors, shareholders, its officers, employees and agents, against any claims, losses, damages or costs arising from (i) Your use of the Website and its contents; (ii) Your breach of these Buyer Terms of Use; (iii) any acts or omission of Your’s in relation to the Website and its use thereof, including but not limited to postings; (iv) any dispute or disagreement between You and the seller(s).

10. Limitation of Liability

The aggregate liability of GoCoop Solutions and Services to You or anyone, whether in contract, tort, negligence or otherwise, howsoever arising, whether in connection with these Buyer Terms of Use, Your access and use of this Website and its contents and functionalities or for any reason related to the operation of the Website, shall not exceed Rs. 100/- (Indian One Hundred Only). In no event shall GoCoop Solutions and Services be liable for any loss of profits (anticipated or real), loss of business, loss of reputation, loss of data, loss of goodwill, any business interruption or any direct, indirect, special, incidental, consequential, punitive, tort or other damages, however caused, whether or not it has been advised of the possibility of such damages.

11. Complaints

GoCoop Solutions and Services takes matters related to intellectual property rights and privacy very seriously. Should You have any complaints regarding the Website, including but not limited to abuse and misuse of the Website, copyright infringement and the like, or any issues related to data privacy please report the same to thegoodloom@gocoop.com .

Please provide Your name, email address, physical address and contact numbers so that GoCoop Solutions and Services may be in a position to verify details or check the authenticity of the complaints.

12. General

(a) Termination: GoCoop Solutions and Services reserves the rights to terminate Your access to the Website at any time, in its sole discretion, if you violate these Buyer Terms of Use. You acknowledge GoCoop Solutions and Services’ right to do so and waive any claim that You may have arising from such termination. Notwithstanding the termination of access, all provisions which by their nature are intended to survive, shall survive termination and continue to be applicable.

(b) Force Majeure: In no event shall GoCoop Solutions and Services be liable for any acts beyond its control or for any acts of god.

(c) Access: GoCoop Solutions and Services does not make any claim that the Website and its contents may be lawfully viewed or accessed in the jurisdiction You are viewing it in. You are solely responsible for complying with laws applicable to You.

(d) Waiver: No waiver of any provision of these Buyer Terms of Use shall be binding unless executed and notified by GoCoop Solutions and Services in writing to You. No waiver of any of the provisions of these Buyer Terms of Use shall be deemed or shall constitute a waiver of any other provision and no waiver shall constitute a continuing waiver. You hereby waive any present or future claims You have against GoCoop Solutions and Services arising from the Your use of the Website or any other Users conduct.

(e) Entire Agreement: These Buyer Terms of Use, the Privacy Policy and any other agreements you execute with GoCoop Solutions and Services as relevant, shall constitute the entire agreement between You and GoCoop Solutions and Services for the use of the Website. Any modification to these Buyer Terms of Use shall only be binding if posted on the Website by GoCoop Solutions and Services.

(f) Severability: If any provision of these Buyer Terms of Use is determined to be invalid or unenforceable, it will not affect the validity or enforceability of the other provisions of these Buyer Terms of Use, which shall remain in full force and effect.

(g) Governing Law: These Buyer Terms of Use are governed by the laws of India. You irrevocably consent to the exclusive jurisdiction and venue of the competent courts located at Bangalore for all disputes arising out of or relating to these Buyer Terms of Use.